• Incorrect product - This is in case we shipped the wrong product
  • In the advent that the product shipped is not what was ordered, please notify Customer Service Staff, so a replacement can be sent immediately
• Faulty product
  • In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it.
  • If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organize any refund, repair or replacement payable under the policy.

Refund Policy

Any faulty or damaged stock received within 14 days will be replaced at no charge. Any orders received incorrectly through the fault of evidencia.com.au, will be replaced at no additional charge to the customer or a full refund of the initial charge.

In some circumstances, we may elect that a replacement product or repair is sufficient remedy instead of a monetary refund. This election will be at our sole discretion, but will only occur after consultation with you and in accordance with relevant warranties, other contracts and statutes.